Our Booking & Motel Policies

Privacy Policy

We are committed to safeguarding the privacy of our website visitors and system users; in this policy we explain how we will use personal information we collect from you.

Click here to view our privacy policy.

Booking Payment

You will be charged the full amount of your booking 7 days prior to your arrival, unless already paid when booking. Motel Russell reserve the right to charge for any damages incurred including the removal of any offensive odours such as cooking, tobacco smoke or any other such odours.
Tariff includes the New Zealand Goods and Services Tax of 15%

Pet Policy:

Pets are not allowed on bedding or furniture and must have their own bedding and crate.
No Motel Bowls, plates etc are to be used for feeding or watering pets.
Pet owners are responsible for any property damage or personal injury caused.
Pets MUST NOT be left in the unit alone. If a dog does go to the bathroom in our carpark this must be cleaned up immediately.
Noise and other pet disturbance is to be kept to a minimum.
Guests must have pets on a lead when in car parking area.
Management reserve the right to ask guests to remove their animals from the premises and no refunds will be provided in this instance.

Booking Cancellation

Guaranteed reservations cancelled less than 30 days prior to check-in during the 1st of December and the 31st of March, will incur a 100% charge.

Cancellations made 7 days prior the 1st of April and the 30th of November will incur a 100% charge.

All cancellations may incur a $20 administration fee

Children & Infants

Other Conditions

Visitors are permitted at the management’s discretion. The registered guest is responsible for the behaviour of all persons/visitors whilst on the property.

All deliberate or reckless acts that result in damage to our property and any costs associated with inappropriate behaviour resulting in loss of income to the motel, will be charged to the registered guest.

Accurate Availability

No waiting for a response as we provide instant confirmation bookings

Secure Site

Book and browse with confidence - our entire site is secure

Best Price Guarantee

Book direct to receive our lowest price guarantee

I keep returning becuase I find the accommodation and yourselves a 10 out of 10 - thank you.
Anonymous | May 2018

Motel Russell

16 Matauwhi Road
Northland 0202
New Zealand

© Motel Russell - 100% New Zealand owned & operated